All QuestionsOrder & PaymentShippingProduct & QualityOEM ServiceAfter-sales
What is your minimum order quantity (MOQ)?+
MOQ depends on the product. Standard items usually start at 100 pieces, while custom OEM projects may require a higher quantity depending on complexity. Contact us for the exact MOQ of your part.
Which payment methods do you accept?+
We accept T/T bank transfer, L/C at sight and Western Union, and PayPal for sample orders. Large orders normally require a 30% deposit with the balance before shipment.
How long is the production lead time?+
Standard products take 7-15 working days. Custom OEM/ODM orders take 25-45 working days depending on complexity and quantity. Rush orders can be arranged on request.
Which shipping methods are available?+
We offer express (DHL, FedEx, UPS - 3 to 7 days), air freight (7-10 days) and sea freight (25-40 days). We can also ship to your nominated forwarder, and support FOB, CIF and DDP terms.
How can I track my order?+
Once your order is dispatched we send the tracking number. You can follow the shipment on the carrier website, or contact our sales team for real-time updates. We also send production progress photos during manufacturing.
Do you provide samples, and are they free?+
Yes. Samples of standard products are free, with freight collect. Custom samples are charged, and the sample fee is refunded against a bulk order. Samples are shipped by DHL or FedEx and usually arrive within 5-7 days.
How do you ensure product quality?+
We operate a three-stage quality control system: incoming material inspection, in-process inspection and final inspection before shipment. Inspection reports are provided, and third-party inspection (SGS, BV) can be arranged.
Which certifications do your products have?+
Our factory is ISO 9001 certified. Products carry CE, RoHS and FCC certification where applicable, and we can supply other market-specific certifications such as UL, SAA or PSE on request.
Can you do OEM/ODM manufacturing?+
Yes, we have extensive OEM/ODM experience. We manufacture to your drawings, samples or specifications, including custom dimensions, materials, surface treatment, packaging and your own brand logo.
Can I visit your factory before ordering?+
Of course. We welcome customers to visit our factory in Linyi. We can arrange airport pickup, hotel suggestions and a full factory tour. Please contact us in advance to schedule the visit.
What is your warranty policy?+
All products carry a 2-year warranty against manufacturing defects. If a quality issue occurs within the warranty period, we supply replacement parts free of charge or refund accordingly, and lifetime technical support is included.
What is your return policy?+
If goods arrive with a quality problem or do not match the specification, contact us within 7 days of receipt with photos or video. We will arrange replacement, refund or credit as appropriate; return freight caused by our error is covered by us.